Transparency of information

In Inmobiliaria Yanes Canarias, S.L, hereinafter The Terraces Luxury Penthouses (owner of the website https://theterracesluxurypenthouses.com/) we are concerned about the privacy and security of our clients’ data. That is why, with this Privacy Policy, we try to be as transparent as possible when providing you with information about how we process your personal data. If you have any doubts, please contact us through the communication channels indicated and we will answer your questions.

The information detailed in this policy is of a general nature, as prior to the processing of the information, the interested party will be provided with the information set out in art. 13 and/or 14 of the GDPR 2016/679 in a specific manner.

 

What regulations apply?

This Privacy Policy is governed by the provisions set out in the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD 2016/679), the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD 3/2018), as well as theLaw 34/2002, of 11 July, on Information Society Services and Electronic Commerce. (LSSICE).

 

Who is collecting my data? Data controller

The party responsible for the processing of the data collected through the website, as well as those sent by any other means to the company, is Inmobiliaria Yanes Canarias, S.L., with Tax Identification Code B38370243, with address for notification purposes at C/ Sabino Berthelot nº 28 local izquierdo, 38003 Santa Cruz de Tenerife – S/C de Tenerife, Spain. Telephone 922 244 741 and contact email addressreservas@theterracesluxurypenthouses.com

 

How will you treat my data?Purposes, legitimisation, origin, recipients, categories of your data, deadlines, origin

Through this website, personal data is collected by means of different contact and reservation forms. In addition, we may collect information from you by other means, whether by telephone, e-mail, or any other documentary means.

That is why we inform you that the personal data sent to our entity by any means, will be treated by The Terraces Luxury Penthouses, as responsible for the treatment, under the following purposes:

 

CONTACT

Purpose: Management of queries and reservations that reach us via the web, email and telephone, for the resolution of generic doubts about the real estate properties that we manage and/or services that we offer, as well as the management of sending to your email about the property search preferences that you have requested.

Legitimation: RGPD art. 6.1.a) Consent granted at the time of accepting the conditions for sending the contact form or sending your contact details by any other means.

Origin: Self-initiated

Data categories: Name, e-mail, telephone.

Obligation to provide data: There is no obligation to provide data on the basis of consent.

Addressees: Not communicated

Automated decisions: Not made

Retention: We will retain your contact details and search preferences until you revoke your consent.

 

COOKIES

Purpose: To obtain statistical browsing data (optional analysis cookies) and control the correct functioning of the website (necessary technical cookies).

Legitimation: RGPD art. 6.1.a) Consent on optional cookies, granted at the time of accepting the cookies policy. RGPD art. 6.1.f) Legitimate interest in our company’s technical cookies for the correct functioning of our website.

Origin: Self-initiated

Data categories: Statistics

Obligation to provide data: There is no obligation to provide data on the basis of consent.

Addressees: Not communicated

Automated decisions: Not made

Retention: We will retain your browsing data once we have verified the correct technical functioning of the website (technical cookies). However, regarding the rest of the cookies, you may, at any time, delete them as well as the browsing cache, as detailed in our cookies policy.

Under no circumstances, The Terraces Luxury Penthouses will process the personal data of the interested parties for purposes other than those mentioned above, undertaking to maintain due professional secrecy and confidentiality, establishing the necessary technical and organisational measures to safeguard the information in accordance with the requirements established by current legislation on Data Protection and the result of the Risk Analyses that we have carried out.

The entity reminds users that the personal data provided must be adequate, relevant and not excessive in relation to the scope and the specific, explicit and legitimate purposes for which they have been obtained. Therefore, please refrain from including unnecessary data.

We also inform you that our staff and collaborators with access to data are aware of the scope of the duty of professional secrecy and confidentiality, using the data in an appropriate manner and following the legally required security guarantees.

 

Will my data be processed outside Europe? International data transfers and data hosting

This website is hosted on a server located in the European Union. The only purpose is the hosting of our website, having the hosting modality, therefore, the management company will not have access to your personal data.

Likewise, our e-mails, as well as cloud backups, are managed by companies located within the European Union, as well as their hosting servers.

We do not intend to process your personal data outside the territory of the European Economic Area. For this reason, it has indicated in its contracts with third parties that they must inform it of the location of their information hosting servers, in order to be able to guarantee that they are located in a country with sufficient security guarantees.

 

What rights can you exercise? ARCO-POL Rights Exercises

Depending on the basis on which we process your data, as well as the purpose for which it is used, you are entitled to exercise one or other of the rights recognised by law. In our company, we have at your disposal forms for the exercise of your rights.

Depending on the right you are exercising, we may ask you for additional information in order to locate information and/or to make sure that you are entitled to access such data (copy of ID card, updated photograph, family book in the case of minors, authorisation of the interested party…).

 

ACCESO: It is your right to know whether or not your personal data is being processed and, if it is being processed, to obtain information about the purpose, what data is being processed, to whom it is communicated, etc.

 

RECTIFICACIÓN: You can obtain the rectification of your inaccurate and/or incomplete data.

 

SUPRESIÓN (RIGHT TO FORGET): You may request the deletion of your data if they are no longer necessary for the purposes for which they were collected; if you withdraw the consent you have previously given; if you have objected to the processing…

 

OPOSICIÓN: You can object to the processing of your data for direct marketing purposes; where they are processed on the basis of a public interest mission or legitimate interest, unless the data controller can demonstrate compelling reasons that override the interests of the data controller….

 

LIMITACIÓN: You can obtain the limitation of the processing of your data when you contest the accuracy of your personal data, or when you need them for the formulation, exercise or defence of claims.

 

PORTABILIDAD DE TUS DATOS: If you have provided your data on the basis of consent or for the performance of a contract, you may also exercise your right to data portability. You can exercise this right, where the processing is carried out by automated means, you receive your personal data in a structured format and you can transmit them to another data controller, provided that the processing is legitimate on the basis of consent or in the framework of the performance of a contract and is technically possible.

Processing operations based on your consent may be withdrawn at any time by means of the normal procedures established in the company. Withdrawal of consent shall not affect the lawfulness of processing based on consent prior to its withdrawal.

The Spanish Data Protection Agency has made available to the interested party detailed and extended information on how to exercise their rights. You can access this information by clicking here. We encourage you to access this information, as we believe it may be of interest to you.

 

If I have any queries regarding the processing of my data, who can I contact? Exercise of rights and supervisory authority

If you have any questions or concerns about the treatment you are receiving, please contactThe Terraces Luxury Penthouses is carrying out on your personal data, you may exercise your rights at any time, by means of a letter accompanied by sufficient information that identifies you as the owner of the data, addressed to C/Sabino Berthelot nº 28 local izquierdo, 38003 Santa Cruz de Tenerife – S/C de Tenerife or by e-mail to the following address reservas@theterracesluxurypenthouses.com

If you have not obtained satisfaction in the exercise of your rights, you may lodge a complaint with the Supervisory Authority, which in Spain is the Spanish Data Protection Agency, through its web site www.agpd.es. On this website, you can also find additional material and information about the protection of your personal data, and how companies should apply the rules.

 

ADDITIONAL INFORMATION

What is the company’s policy on sending CVs?

Our internal policy on the receipt of CVs states that CVs will not be collected, as we do not have an open recruitment process. We therefore ask you to refrain from sending any curricular data to our contact mails, in order to guarantee the principle of data minimisation.

 

How do you handle data of minors?

We understand that our services will not be requested by children under 14 years of age. However, in the event that this happens, we inform you that the request for these services will not be processed until the authorisation of the parent or legal guardian has been verified.

The collection of information from children under 14 years of age that is based on consent must be carried out by both parents/legal guardians of the child.

Therefore, all interested parties over the age of 14 may give their consent, which must be express, free and unequivocal.

For this purpose, the entity may request additional information and/or documentation in order to verify that the consent provider is over 14 years of age, and thus verify that the legally established requirements are met.

In any case, consent may be revoked at any time by the data subject over 14 years of age, or their legal representatives in the case of minors, through the normal channels published by the company. Withdrawal of consent will not affect the lawfulness of any processing previously carried out.

 

For what reasons can you send me e-mails?

In the case of e-mails sent by our company, we inform you that we process your contact data with the intention of maintaining the contractual or pre-contractual relationship with our customers, which is why we inform you that your electronic contact data is being processed in accordance with the Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSICE), for the purpose of sending information, answering queries, and generic contacts of our company.

We understand that by sending us an e-mail, you consent that we may use your contact details to provide you with the information you have requested. At no time will we use this information to include you in our database for sending advertising, unless any of the requirements of art. 21 of the LSSICE are met:

• That have been requested or expressly authorised by the recipient of the e-mail or similar.
• That there is a previous contractual relationship with you, and we send you commercial communications by e-mail or similar, referring to products or services of our company that are similar to those that were initially contracted with you.

 

Can these terms and conditions be varied?

The owner of this website may modify at any time the conditions determined here, being duly published as they appear here, according to its own criteria or motivated by the modification of legislation or directives of the Spanish Data Protection Agency. The aforementioned conditions shall apply until they are modified by other duly published conditions.

 

What jurisdiction do I submit to?

The legislation applicable to the content of the website shall be Spanish law and the jurisdiction shall be that of the competent Courts and Tribunals in Santa Cruz de Tenerife.

Last modified:15 March 2023